Create a Customer Journey Map
A customer journey map is an interactive visual representation of a customer's path through your business. It shows where customers start, what they do next, and where they end up. This helps you understand who your customers are, what they need, and why they buy from you.
You don't know where to start when it comes to creating a customer-centric company. It can be overwhelming trying to put the customer first when you don't even know where they are in their journey.
Our GD-CJM framework helps you prepare customer journey maps across 5 phases of the customer lifecycle from Awareness to Advocacy with ease, to identifying moments of truth that are most important to customers.
Discover all the customer touchpoints with their emotions, pain areas, and respective stakeholders, who can correct them along with opportunities to improve the customer experience.
Prioritize and break the most impactful opportunities into small projects with proper measurements for control.
To get started: