Customer Journey Mapping by Going Digital


You don't know where to start when it comes to creating a customer-centric company.  It can be overwhelming trying to put the customer first when you don't even know where they are in their journey. 

Our GD-CJM framework helps you prepare customer journey maps across 5 phases of the customer lifecycle from Awareness to Advocacy with ease, to identify moments of truth that are most important to customers. 


Discover all the customer touchpoints with their emotions, pain areas, and respective stakeholders, who can correct them along with opportunities to improve the customer experience.

Prioritize and break the most impactful opportunities into small projects with proper measurements for control.


To get started: