How Digital is changing the workplace?
Remember the early 90s, when mobile phones were not there? The only way to communicate with an out-of-office employee was via landline phone or personal message via a colleague. Today there is no distinction between professional and personal lives as we are always connected.
In the age of Uber, Netflix, and Airbnb disrupting traditional industries like Taxis, Video, and Travel; it is required for organizations that their internal work environment also has a digital disruption.
Improving customer service is the end goal of a digital workplace but the first step is to bolster the employee experience. Organizations are creating a digital workplace by integrating e-mails, instant messaging, social media tools, and internal applications.
The workplace is changing at an extraordinary rate. Here are some of the key ways that digital technology is changing the workplace:
Remote work: Digital technology has made it possible for many people to work remotely, either full-time or part-time. This has numerous benefits, including increased flexibility and reduced commuting time and expenses.
Collaboration: Digital tools such as project management software, video conferencing, and cloud-based document-sharing platforms are making it easier for teams to collaborate and work together on projects regardless of their location.
Automation: The rise of automation technologies such as artificial intelligence and robotics is transforming many industries and job roles. Some tasks that were previously performed by humans are now being automated, which is changing the nature of work.
Communication: Digital technology is changing the way people communicate in the workplace, with email, messaging apps, and video conferencing becoming increasingly important for communication and collaboration.
Training and development: Digital technology is enabling new forms of training and development, such as online courses and webinars. This is making it easier for employees to learn new skills and stay up to date with the latest industry developments.
Employees have embraced the latest mobile devices and digital technologies at home. They now expect and demand the same in the office. As the latest digital natives join the workforce, having these kinds of tools and applications in place is more important than ever.
From Baby Boomers to Gen Z, today’s workplace contains a mixture of generations. Everyone has grown up in a very different environment of technological and cultural experiences but still, all face similar challenges at work such as information overload, and daily changing technology.
Employees want to be connected across devices and with their colleagues and processes during their workdays
With digital enablement, IT service departments most benefit from services like virtual desktops, software upgrades, and remote support are possible.
By adopting a digital workplace, an organization gets diverse benefits:
Increased employee productivity – with direct communication via digital channels with partners, colleagues, and customers
Increased employee retention – due to increased engagement retention has gone up. Many companies qualify for the best place to work
Increased talent attraction – the flexibility coming from digital, helps attracts the best talent, who would like to be free from 9 to 6 physical cubes and give their best creativity to organizations
Increased satisfaction – this is a no-brainer, as employees get to enjoy full internet connectivity and communication, and they are happy at work and off work
Increased compliance and governance – with remote connectivity, today IT governance is easy, with no need for the physical presence of a help desk
The potential benefits of digitally enabling both staffs and the business mean that organizations will go a long way in satisfying their end customer, which is the very purpose of being in the business.