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I have conducted several customer workshops on digital transformation maturity assessment, customer journey mapping & digital road map development. Digital Transformation vision setting, Maturity assessment, customer journey mapping & multi-year multi-wave digital road map development.

By definition, customer experience is the sum of all interactions that a customer has with a company, Enhanced customer acquisition: Digital transformation can help businesses enhance customer acquisition Increased customer engagement: Digital transformation can help businesses increase customer engagement Improved customer retention: Digital transformation can help businesses improve customer retention by customers.

Digital transformation has disrupted customer experience. How to create an engaging customer experience strategy? What are they looking for in a customer experience? extra mile to make sure customers are happy. We would be happy to discuss your options and help you get started on your digital transformation journey

competitive edge by leveraging technology that transforms the way your company operates and delivers value to customers

Your customers may be having tough times and on self-quarantine, but that doesn't mean you can't stay What are you doing to be in front of the customers at home? Talk about customer pain areas and how your solutions can help them? Help your community and Small businesses without any demand to create a trust Increase your customer customers.

Customer Experience can be improved by conducting the Customer Journey Mapping workshop. Always keep your customer needs as top priority.

Companies that resist modernization risk losing market share, declining customer loyalty, and operational Declining Customer Loyalty Today’s consumers expect real-time, digital-first experiences. Conduct Customer Journey Mapping Workshop  – Everthing in Digital Traansformation has to happen for customers Identify pain areas in every customer's interaction with the business. ✅ 4. Let’s discuss how your organization can accelerate its digital transformation journey today.

new technologies and innovative methods to improve the way your company operates and interacts with customers will help businesses overcome the challenges that they face in today’s marketplace, and win over new customers Conduct the customer journey mapping workshop to identify friction points for each customer interaction Execute Roadmap initiatives based on the business priority & customer experience impact.

It is an ongoing process of change based on the market and the needs of the customers. Connect with partners who support your vision, not only third-party technology vendors but your customers company, where customers can find and discover anything they might want to buy online Walmart - To Journey Mapping - to identify all the pain areas in every touchpoint and plan digital initiatives to by business impact & customer experience.

questions to arrive at digital maturity quotient and recommendation to move up the level worth Rs. 25,000 Customer Journey Mapping workshop – from Awareness to Advocacy identify the pain points of each customer interaction 50,000 Multi-year Digital Transformation roadmap – prioritize the digital initiatives based on the customer

Customer Centricity: The most important theme of digital transformation is it should be customer focused with a consistent, enjoyable, and very personal experience for customers. Digital Customer Experience: The sum of all interactions a customer has with a company, enabled by digital Journey Maps: Creating customer journey maps is the prime and initial milestone for digital transformation Yarn: The earlier map-reduce has undergone a complete overhaul and is now called yarn which allows multiple

What information would they want access to while serving customers? training program for employees, to learn about the new products & technologies that improve the end customer Like customer journey mapping, it will be a good idea to create employee journey mapping, their day in Employees should be allowed to take some decisions in the best interest of customers and organizations Ensure you have your people on board for this digital transformation journey, else you won't make it